Indonesia’s leading convenience store chain, Alfamart has partnered with Indosat Business to strengthen digital connectivity across its nationwide store network, as the company seeks to ensure operational efficiency and consistent service quality amid continued expansion.
With more than 22,000 stores spread across the Indonesian archipelago, Alfamart faces connectivity challenges, particularly in regions with limited infrastructure, which can disrupt store operations and transaction reliability. To address this, the retailer has implemented Indosat Business’ Managed SD-WAN solution to secure stable internet access across branches, alongside IoT Connectivity to support smoother, faster and more secure point-of-sale transactions.
This has also led to better customer experience, while supporting Alfamart’s future expansion strategy by maximising the use of technology including AI to further improve efficiency and drive innovation.
Apart from ensuring connectivity at the store level, Alfamart views the partnership with Indosat Business as a platform for developing value-added digital services to support long-term growth.
